Testimonials

Testimonials

 

Hear what our customers have to say:

If you ask any member of the Horch Roofing team, they’ll tell you that there is no greater feeling to a roofer than knowing that you help to improve a customer’s home. For us, this means that we are helping our friends and neighbors in Midcoast Maine, a value that has been key to our business since day one.

It’s one thing to leave a project knowing that you’ve put your best effort into your products and services, it’s another to then hear back from a satisfied customer and learn just how much your work meant to them.

Here’s what our roofing customers in Midcoast Maine had to say about working with Horch Roofing:

Mark Camden RoofI live in Los Angeles and bought a beautiful two-story colonial in Camden nearly two years ago. During the remodel effort, I had to work with over 15 different subcontractors/companies- 14 of which would rarely return a phone call or an email, or show up for work on the day they said they would. Mike Ashley and the team at Horch Roofing was the complete opposite. I needed a new roof and new gutters- he would return calls within 15 minutes, arrive exactly when he said he would, the crew showed up exactly when he said they would, they did a great job, and Mike even helped me find someone to do complex facia work so the gutters could get hung. And this was during a period when I was in L.A. and had to trust Mike at his word. I am very grateful to Mike who operates with such a high level of integrity that I needed to share this story. I rarely write reviews. Bottom line, my frustration working with 95% of everyone else was outshined by the 5% experience working with Horch. This is a group of true professionals.

–Mark

Dear Horch Roofing Guys, I really appreciate the wonderful job you did in Belfast! Thank you so much for also being a great role model for timeliness, follow-through, high-quality (work), and professionalism in the state of Maine! I’m also so glad you were able to do the roof when I was present, so I could witness the work being done. It was an amazing sight and I’m so glad I didn’t miss it! The guys were great, and I admired their teamwork. I hope you got a chance to do a drive-by of the property and hopefully, we can schedule something next spring. You are awesome. I would easily recommend you and I will. Thank you again, all the best.

–Rose

Horch Roofing, I was most impressed and pleased with the shingling job your crew did for me. They arrived precisely on time, (and) started work immediately. No boisterous language or loud radio, foreman most polite. Work completed in one day as promised. Cleaning of work area was superb. Could find not one bit of old roof or any kind of refuse. Will not hesitate to hire you again or recommend to others. Thank you.

–Harvey

Peter, I’d like to share with you that eight or nine folks led by a gentleman named Anthony literally launched themselves onto the roof at my home at 7:30 am today. I was contacted by Anthony concerning two small details having to do with the job in a very professional manner and that was the extent of my involvement. Cleanup (emphasis on cleanup) was wrapping up five hours later. Our porches were actually cleaner when they left than when they started. My appreciation for Zach’s work setting this up, Anthony, and his crew for their work. This is my second experience on a personal level with your company and I must tell you I find you and your organization to be first class. Thank you.

–Mac

Peter; just wanted you to know that your crew replaced a roof across the street from my house today. Outstanding job and crew! They cleaned so it looks like it did before they arrived. Well done!

–Mark

We had a roof vent blow off at our office in Camden that left a hole directly into our attic space. It was Friday afternoon before a holiday weekend in December. Rain was predicted and with a hole into our attic space we were concerned about possible water damage. We called Horch Roofing, within one hour two people showed up, assessed the situation, and temporarily sealed the opening. They ordered a new vent, and installed it after the holiday. We were very pleased with their quick response, follow up, and professionalism. They are on the top of our list for future roofing needs.

–William Gartley, Gartley & Dorsky Engineering & Surveying, Inc.

Thank You! The roofer that came to the house was great! I highly recommend Horch Roofing and appreciate your service.

–Kate

I had scheduled a job to be done by Horch Roofing and before they could get to it we had a change of plans with the property that was to be re-shingled. I called and told them about my situation and asked about cancellations to the contract. They could not have been more friendly and professional in the way they treated me and my situation. I had a refund check later that week. This company knows how to treat customers and act professionally. Highest regards and best of luck to you in the future.

–Gregg P.

Yesterday, the Horch Roofing crew showed up at my neighbor’s home to start a job. The work was impeccable, the guys were professional, neat and as quiet as possible. By the time I got home from work (7 hours later) they were gone- no debris left behind, just a sign in the yard and a BEAUTIFUL new roof. Although I have never used them, I guarantee they would be my first call for roofing needs! Very impressed!

–Michelle

The Horch Team- many thanks for a job well done. The crew was terrific – they worked and efficiently. We are very pleased with the job, from start to a tidy finish! Regards.

–Dom and Sally

Thank you for your workers. Special appreciation to your fine crew. Sincerely,

–Bill.

We would like to thank you for the good work and workmanship. Our foreman did a good job managing the crew and was conscientious and courteous of my yard, home, and barn. Thank you.

— Theresa

I remain impressed by the efficiency and skill of your team! Never thought they could do it in one cold, snow-covered day. I enjoyed watching the superbly choreographed work, the attention to detail – the whole day was quite exciting and satisfying. Have already told half a dozen friends and will certainly recommend you to many more. And thanks to Chris for that cold, rough extra long day of cleanup. With thanks.

— K.D.

I just want to compliment (Horch Roofing) on a job well done! Your people introduced themselves, gave me a card, and shook my hand; they come in, do the work, leave and it’s all done. I can’t believe in one day it was all done. Thank you for putting extra people on (the job.) It was a pleasant experience and I just wanted you to know that. Thank you. So many times there are problems, but evidently, there were none. Thanks again.

— Marty, Antique Treasures

Dear Peter– I was down at the house last week. The roof looks fantastic, and your crew left the property in immaculate condition. If you have any potential clients who want to see one of the standing seam roofs or would like a reference from a previous client, please feel free to contact me. I will have nothing but positive things to say. I will be driving by your office this Friday and will drop a check off at that time. Many thanks!”

— Niki Pratt

Thank you Peter– The roof looks beautiful. Please tell your crew that their workmanship is being praised highly! See you in 40 years!”

— Topsy Post from 700 Acre Island

Dear Mr. Horch:

I realize this is a rather formal way to thank you, but one of your crews left our home two days ago. Aside from the constant pounding and knocking, I can honestly say, we miss them.

Our journey with your company began over a year ago when we were looking at the work you did for neighbors. Our houses had been built by the same builder in the seventies. Although our neighbors had more done than we, I knew immediately that we were very attracted to its quality.

Our first Horch Roofing contact was Zach Watson. When he came to our home, we could not have received a more thorough presentation. He presented what your company might do for us without pushing it upon us. He allowed us time to think. His upbeat manner was so positive and his understanding regarding our ages and what was ‘doable’ was amazing. We even found that we may be related to settlers on an island in Maine. That is not too shabby, is it?

We had many things going at the time and he helped us see our way patiently and peacefully. Unfortunately, some of my husband’s health issues caught up with him just a month after we set the date. Three weeks ago, he was in the hospital for ten days with an infection, but the Horch Roofing project went forward according to schedule.

Well, to make a long story shorter, your people arrived with more equipment than I have ever seen. There was something for every project. The foreman, Chris Caron, assured us that this would be a ‘messy job’ but also assured us that in the end, the yard and roof would be to our satisfaction. Believe me, he was so right. I never saw a project go more smoothly, with more care. His workers were the best. In fact, they became friends by the time they left. For two mornings they took a 15-minute break for coffee and homemade blueberry muffins. We discussed the fact that one of them had come to Maine for six years to work and help his family. Honestly, what is more honorable than that?

When I talked with Chris about them, his response was that he really loved them, and it was obvious that the feeling was mutual. I was also so impressed the that Chris did not walk around just directing their moves, he was right in there helping all the time. You can be proud of this whole team, Mr. Horch.

In closing, Chris told me how important the concept of recycling is to your company. As a member of the Recycling Committee here in Cushing, I honor that.

We can now see why your company is so successful and why people who care about preserving their surroundings in Maine feel that they have made a good choice when they choose Horch Roofing. At our ages, this is an important value to us.

Someday I hope our paths will cross so that we can meet you personally.

–Shirley and T D

Hi Peter, I want you to know that the crew at the church was superb and extremely nice and respectful.  Your guys were very professional…did a great job (of course!)…and got it done for this Sunday’s services.  I received many comments from parishioners yesterday (knowing that I work with you)…all glowing remarks. You have built a solid business Peter and I’m proud to be associated with you and your team!”

— Stephen Malcom, President, Knickerbocker Group

Just a quick note to document the service I received just before Christmas 2014. We had a 2ND floor leak that spread and developed over the last couple weeks. On Monday 12/22/14, I was driving past your office around 11:00 AM and just on a chance I turned around and went back to mention my problem.

I was greeted cheerfully by a woman at the front desk and within 2 minutes I was talking to Devon who said he would look at the problem the next day. As promised the next day I ran into him at the house having already figured out the problem and passing it along to a crew to do the repair. QUICKLY, I might add. Two hours later at lunch two FRIENDLY guys were on ladders addressing my issue with smiles on their faces and great work ethic!

Oh yeah, almost didn’t mention, not one drop of water in the house since they left. I am one pleased and satisfied customer.

Thank You and belated Merry Christmas.

— Mac McFarland, Rockland,Maine, 12/26/14

First of all, thank you for the amazing job your company performed replacing our roof this past winter. In every respect your work and our experience dealing with you can be described as nothing short of outstanding. The quality of your company’s work was of the highest order, just as we expected, but we were especially impressed with the immaculate clean up, as well as your company’s policy of recycling old roofing materials so as to minimize their environmental impact. Our roof looks beautiful and we could not be more pleased with the outcome.

However, of equal importance to us, was your prompt and sensitive response to our urgent request to replace the roof after a fire partially destroyed our home in late November of 2011. Despite adverse weather conditions and a long line of projects in front of ours, we had a brand new roof before our home could sustain further damage and practically before we were aware you had started. In addition, you were more than accommodating as we dealt with the complexities of working with our insurance company. In short, we could not be more grateful to have found such a professional (yet very “human”) business to work with during this most trying of times.

We would and will recommend your company to one and all!”

— Lisa Lattes and Hodding Carter

First, We would like to thank you for a superb job of roofing at our building on Main Street in Thomaston. From your first person on site until the last I never saw any debris on the ground and it was secured with safety measures. On the first day I was met by Shawn Buck who presented me with his business card and assured me that if I had any issues (anytime) I could call him and he would certainly address it.. So nice to have a contact person !!

Upon completion of the project I walked the property and although I have to be honest- (I did find ONE NAIL) on the porch there was no debris anywhere and the entire site was as if you had never been there. If you didn’t look up to the roof one would never have known we had anything done. A testament to your employees commitment to the customer.

I have received the invoice for the remainder due and I have asked Craig Dahlberg of Rockland Savings to make a check payable to you from our account. He is awaiting one more signature and we will see that your check be sent to you then.

I also requested that the rear facia board be repaired at the same time and Shawn told me that he would take care of that too… He did a fine job and at a reasonable price.

Again, we appreciate your professionalism from the initial contact, price quote and ultimate completion. We are happy to recommend you anytime and would be honored to be a testimonial for your fine work.”

— Ronald S. Gamage

Just wanted to send a quick note to let you know how pleased we are with our new roof. Shawn and his crew did a wonderful job from start to finish. All of the roofers were friendly, courteous, professional and very approachable when we had questions or concerns. Also, they kept a very clean and intact job site-much appreciated! Please send this note along to Sean and his co-workers and thank them once again for us.”

— Ray and Jody, Rockport

Thank you so much for your contribution to “Relay For Life” of Midcoast Maine.  The event was wonderful – we raised over $50,000 for cancer research and that would not have been possible without you.  So again, thank you!”

— Megan, American Cancer Society-Relay For Life

Thank you for the new roof. Shawn Buck and his crew did a great job! They were helpful and cleaned up nicely. Thanks, guys!”

— Bill Brengle

I will not hesitate to recommend Horch Roofing to anyone. Your service, and the quality of your work, is second to none. Thank you.”

— Kerry Leichtman

I’m calling because I’m absolutely amazed at what your crew can get done in a day, and how wonderful their yard looks when they are done at the end of the day. You wouldn’t even know that they were there. You have a really, really good crew. I just wanted you to know that.”

— Sharon B.

Many thanks for an EXCELLENT job. Please feel free to use me as a reference to any potential customers.”

— Michael

We wanted to thank you for the outstanding work you did on our roof. We’re sure that once the snow and ice melt, it will look great and keep us dry. What we do know for sure is your crew was a hard working, professional, and thoughtful group. Besides keeping an amazing pace in some pretty severe weather conditions, they kept us informed about what was happening and why every step of the way. We were constantly assured that if we ever experienced any problems with the roof, someone from your company would come over to check it out.

We feel well cared for and very secure in our choice to have Horch Roofing do our project.”

— Stuart and Jane F.

Thank you for the great job you did repairing Mrs. Bryant’s roof. It was very generous of you to help. She is so appreciative, especially with winter approaching. Your help has really made a difference.”

— Many Thanks, Mark W.

Thanks for your prompt service! We shall use you again!”

— Susan T.

The roof looks wonderful-better than I expected. Thank you. Many thanks; you can certainly use me as a reference.”

— Betsey J.

Thanks again. You have no idea the hassle we went through (before we heard of you) to get someone out here to even look at the roof. I can’t tell you how much I appreciate you doing what you said you would do, when you said you would do it.”

— Stacey O.

Thank you for a job well done. It looks crisp and neat. I cannot believe you folks worked in December! I (we) do appreciate your job and will recommend you highly.”

— Bruce T.

Thank you for your patience. We were very impressed with the professionalism of the crew, even while struggling with some very high temperatures on the days worked with us.”

— Griff B.

Living right behind the house and garage your crew reroofed, I could not help noticing how hard-working, well-organized, thorough, and conscientious were those doing the work. Over several decades, I have spent many, many hours on hundreds of projects in many locations in Maine and beyond, and I cannot remember ever having seen a crew working better or more energetically. After I saw one of your crew on a ladder, cleaning the gutters as they were wrapping up, I decided that I must send my congratulations to you. Well done!”

— George, Rockland

The roof looks absolutely fantastic. I can’t say enough good things about your crew. You are true professionals.”

— James, Union

Thank you. Your crew was very efficient and we are very pleased with your product. We will be contacting you for additional work in the spring.”

— Jack & Barbra, Camden

“The crew departed by 10 AM or so. We have new shingles on the north, east, and west! Looks great! We’ve never had such a rapid job done, with not even a handful of debris left behind. Thank you so much!”

— Carol Chen