Horch Roofing Values: Quality and Communication

Horch Roofing Values: Quality and Communication

Posted on December 5, 2018 · Posted in Supporting Our Customers, Why Horch Roofing?

This blog is part of a three-part series about our company’s values and mission statement. Read part one, “Respect and Safety.”

Fifteen years ago, our founder and owner Peter Horch began putting his roofing skills to the test on client jobs. Working solo or with another dedicated individual, he built Horch Roofing from the ground up. Along the way he demonstrated a commitment to excellence, holding high standards to deliver quality work. He developed a short list of core values that lay at the heart of every roofing job we undertake today, whether it is installing a new roof, roof shingles or a roof replacement.

We build the essential values of quality and communication into every aspect of our work.

Quality

We are passionate about excellence and doing our work right the first time. Our reputation depends on our ability to deliver value in the eyes of every single customer. When a homeowner picks up the phone to call Horch Roofing, they know they can expect first-rate service.

We are serious when we tell our customers, with a smile, that we don’t want to see you again after a roofing project is completed. That’s because we apply quality service to get a roofing job done correctly the first time.

In 2016, we received the Angie’s List Super Service Award with across-the-board “A” ratings by customers who left reviews on that organization’s website. This award reflects our reviews and commitment to quality, responsiveness, punctuality and professionalism. We strive to maintain these high standards every day, on every job.

Read what our customers have to say about the quality of our work and service in these client testimonials.

Communication

Open communication is a key element in having a job run smoothly and efficiently. Our dedication to providing stellar customer service means we communicate with our customers every step of the way. When your roofing project is underway, we’ll consult with you regularly, ensuring that you receive everything you need and expect from Horch Roofing.

Our customers expect an open line of communication throughout a project, and that is what we deliver. Our knowledgeable, experienced crew is always available to answer your questions and discuss your concerns at any point during the roofing project. Horch Roofing provides the best service in Maine roofing, from the very beginning of the project until the very end.

We walk you through the process. When we arrive at your home or place of business to do a roofing project, you will feel respected and valued by our team of roofing professionals.

Horch Roofing is Midcoast Maine’s largest and most experienced roofing contractors. We provide Metal Roofing, Asphalt Shingle Roofing, EPDM Rubber Roofing, and Seamless Gutters for both residential and commercial roofing projects. We also offer free roof estimates or job estimates. Horch Roofing has been roofing homes on the Coast of Maine, from Brunswick to Belfast, since 2003. We serve the communities of Midcoast Maine from our office in Warren. You can call us at (207) 273-1111, visit us at 2414 Camden Road in Warren, or contact us online.

This blog is part of a three-part series about our company’s values and mission statement. Read part one, “Respect and Safety.”